Our Community Guidelines

We encourage you to join our vibrant community of readers to receive exclusive reader opportunities, enter competitions, receive advance news and invites to special events and generally to learn about the incredible books and authors that we have to offer.

When we say we or us, we mean Penguin Random House Australia Pty Ltd. When we say community, we mean all of the places on www.puffin.com.au where users spend time and can contribute. We also encourage you to share your opinions, ask questions and begin discussions on our Facebook, Twitter, LinkedIn®, Google+, YouTube, Pinterest and Scribd pages.

All we require in return is that you respect other people and abide by our website's Terms of Use. Don’t forget your use of this website is also subject to our Privacy Policy.

We may at any time revise these Community Guidelines by updating this posting. Since you are bound by these Community Guidelines each time you visit this website, you should periodically check these Community Guidelines.

Enjoy a fun, safe and vibrant community of readers and be nice to each other.

We Value Fairness and Fair Play

This website is not a venue for you to harass, defame, abuse, offend, impersonate or intimidate others. We expect our users to respect one another and the community as a whole. This respect should carry over into every area of interaction within our communities. We support and encourage civil debate and conversation, and we recognise your right to disagree with another person but we also expect you to behave fairly and frame your opinions in a respectful and polite way. Personal attacks will not be tolerated. Likewise, comments designed to provoke hatred or incitements to commit violence are not acceptable. Don’t submit anything obscene, explicit or otherwise objectionable. Users who violate these rules may have their content removed from this website and risk having their website user account revoked as well as permanently removed from all of our communities. Once again, please refer to our website’s Terms of Use. We reserve the right to reject or delete any content you submit for any reason.

If you upload your own avatar for your user account, please ensure that your avatar image is owned by you and features no one else other than you (if you wish to appear at all). Don’t upload an avatar containing nudity, explicit or objectionable content or content of bad taste.

It is important to remember that you are responsible for your interactions with other users. We reserve the right, but have no obligation, to monitor disputes between you and other users.

If you see anything that you believe violates these rules or the spirit of our community, please do us a favour and let us know immediately by sending an email to community@randomhouse.com.au. If applicable, please include in your email a link to any relevant content and your reasons for objecting to it.

We Encourage You to Write Reviews

Always keep in mind that you are reviewing the writing and not the writer when sharing your views. The purpose of the review system is to inspire, inform, enable and help other users to find the right book. To that end, try to keep in mind that the more constructive your critique is, the more useful it will be to other people.

Content posted by users on this website reflects the opinions and experience of those users, and not us.

As a guide, the following are some common-sense tips when posting any material to our website.

You must NOT at any time on our website:

  • Post any reviews, comments, content or photos that don't belong to you. Copyright infringement is serious to us and our authors and illustrators.
  • Post content that includes a photograph or image of another person that has been submitted without that person’s consent.
  • Use vulgar language in your comments or reviews.
  • Post content that is obscene, pornographic, abusive, or harassing/threatening in nature, content that contains nudity, violence or offensive subject matter or a link to an adult website, or content that exploits people in a sexual or violent manner.
  • Post content that incites someone to violence or to commit a criminal act or depicts, alludes to or promotes illegal behaviour or any criminal activity or enterprise.
  • Post content that is patently offensive or promotes racism, bigotry, hatred, or physical harm of any kind against group or individual.
  • Post content that solicits funds or services, including but not limited to content that involves commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising or pyramid schemes.
  • Post content that solicits personal information from another person, content that provides personal information of another person, or content that violates someone’s privacy. Personal information includes but is not limited to telephone numbers, street addresses, passwords, email addresses, last names or personal banking or financial information.
  • Post content that contains viruses or malware, such as Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or personal information.
  • Impersonate anyone or hide behind handles.
  • Post content that libels or defames another person.
  • Spam. Do not create misleading descriptions, tags, titles or thumbnails in or der to increase views. It's not okay to post large amounts of untargeted, unwanted or repetitive content, including comments and private messages. This includes the transmission of ‘junk mail’, ‘chain letters’, or unsolicited mass mailing, instant messaging, or ‘spamming’.
  • Post excessively long comments or reviews. Reviews longer than 250 words may not be allowed.
  • Comments or reviews posted anonymously may be removed immediately.
  • Post content that has been used in previous marketing materials or promotions for any third party or where any third party has been granted use of that content for any purpose whatsoever, including commercial purposes.
  • Post content that does not strictly comply with any of our competition or contest requirements.

If your comment, review or contribution on our website gets flagged as inappropriate, we will personally review the comment, review or contribution to determine whether it violates these Community Guidelines or our website Terms of Use. If after our review we remove your comment, review or contribution, you can assume that we deemed it to be a breach of these Community Guidelines or our website Terms of Use. Also, if your comment, review or contribution on our website is reported by three or more members of our online community (not Penguin Random House staff) as inappropriate, the comment, review or contribution will automatically be removed. We are under no obligation to notify you if your comment, review or contribution on our website has been removed in accordance with these Community Guidelines or our website Terms of Use.

We encourage our users to contribute to our website; however, content that may offend other users or is in breach of the above guidelines is subject to be being removed from the website immediately.

Upload Original Content Only

Respect the copyright of others. Only upload content you made or are permitted to use. This means no photos, images, literature or any other stuff you’ve found which you did not create or do not have the permission to use. Remember that just because content is freely viewed does not always mean it can be freely used.

If It’s Private Keep it Private

We ask that our users do everything in their power to protect not only their own privacy online, but the privacy of our fellow users as well. This means that you shouldn’t post anyone’s personal information on any of our communities. No phone numbers, addresses, emails, or anything else that isn’t yours to share. Additionally, don’t distribute user comments or content or post it in other online venues without that user’s permission.

User Safety is a Priority

We take user safety very seriously at Penguin Random House Australia. If you feel that another user is exhibiting predatory behaviour toward you or another user, including but not limited to stalking, threats, harassment, or intimidation, or otherwise not acting in the spirit of our community, please notify us immediately at community@randomhouse.com.au. Please do not try to confront the user on your own. If applicable, please include in your email a link to any relevant content and your reasons for objecting to it. 

Contacting Us

You can send private messages to us with feedback, questions or issues.

We will do our best to help you with the information or assistance you are seeking.

Last updated on: 1 January 2016


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20 May 2016
Children’s Book Council of Australia Awards Shortlist Announced
We are delighted to announce that the following Penguin Random House authors have been shortlisted for the Children’s Book Council of Australia Awards:

Suri’s Wall by Lucy Estela and Matt Ottley
Ollie and the Wind by Ronojoy Ghosh

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