Contact Us

Dear Readers,
We wanted to let you know that over the next four weeks we will be making changes to the Penguin website. We’re making some essential improvements to our websites to make search faster, and discovering books easier. These include changes to our shopping pages, which means from July 2015 you won’t be able to buy books directly from us for the moment. Instead we will be making it easier for you to click through and purchase from many of our retailer partners who stock our books. For anyone who has purchased an eBook from us, titles purchased will still be accessible by logging into your Penguin account from the home page on Should you have any questions please don’t hesitate to contact us.

Our best wishes
The team at

To contact Penguin staff, please direct your enquiry or request to the most appropriate department listed below, or consult the list of addresses for other Penguin companies around the world. Please understand that staff are busy, but will try to answer your emails as soon as possible.


Penguin Random House Australia Pty Ltd
707 Collins Street
Melbourne, VIC 3008, Australia
PO Box 23360, Melbourne VIC 3008
Phone: +61 3 8537 4599
Fax: +61 3 8537 4699

Customer Service
Information about specific titles, publication status, stock price and availability, books by particular authors, etc.
Ph. 1800 338836

Delivery & After Sales
Ph. 1800 331015
Obtaining permission for use of Penguin material, copyright and rights information, etc.
Trade Sales
Trade enquiries, new accounts, etc.
Corporate Sales
If you want us to create, customise or recommend a book for a specific campaign need.
Publishing (Children and Young Adults)
Editorial enquiries.
If you have a query about submitting a manuscript for Children or Young Adults, please first read the information on Publishing with Penguin.
Publishing (General)
Editorial enquiries.
If you have a query about submitting a manuscript for General Publishing (Adults), please first read the guidelines on Getting Published.
Publishing (Illustrated)
Editorial enquiries.
The Illustrated Publishing Department is currently accepting unsolicited manuscripts, please see Getting Published
Marketing & PR
Enquiries about author contact, tours and appearances, publicity, etc.
Website and Mobile App enquiries
Website related issues, feedback, etc.
Penguin Australia Pty Ltd
Accounts Receivable
Phone: 1800 338 836
PO Box 437
Ferntree Gully VICTORIA 3156

Accounts Payable
Phone: 1300 792 658
Locked Bag 7001
Footscray West LPO
528 Barkly St 
West Footscray VICTORIA 3012

Other Penguin Companies


New Zealand

Penguin Group (NZ)
Private Bag 102902
North Shore Mail Centre

United States

Penguin Group (USA) Inc
375 Hudson Street
New York , NY 10014-3657

United Kingdom

Penguin Books Ltd
80 Strand
London WC2R 0RL


Penguin Group ( Canada )
90 Eglinton Avenue East, Suite 700
Toronto , Ontario


Penguin Books India Pvt Ltd
11 Community Centre
Panchsheel Park
New Delhi 110 017

South Africa

Penguin Group ( South Africa )
Block D, Rosebank Office Park
181 Jan Smuts Avenue
Parktown North
Gauteng 2193
South Africa


Penguin Ireland
25 St. Stephen's Green
Dublin 2


B1525 Nan Xin Cang, 22 Dongsi Shi Tiao,
Dongcheng District,
Beijing 100007


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20 May 2016
Children’s Book Council of Australia Awards Shortlist Announced
We are delighted to announce that the following Penguin Random House authors have been shortlisted for the Children’s Book Council of Australia Awards:

Suri’s Wall by Lucy Estela and Matt Ottley
Ollie and the Wind by Ronojoy Ghosh

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